Order Taking and Customer Support System
The 'Body by Kelly' system takes orders, auto-generates packing slips, and provides a menu driven customer support system. When a call taker selects a customer situation from a drop down menu, the proper script appears. The' Body by Kelly' support solution designs out much of the loss ($ and time) that occurs in normal fulfillment systems, and increases the odds of a positive customer experience. All orders are taken on the web site, whether they are placed by the customer or entered by a call taker. The system allows for real time credit card verification and has numerous checks and balances designed into the system.